Firstly, you should make sure that you have installed the right version of Wondershare Free Video Converter. Then you need to enter the right licensed email and registration code (note they are all zeros in the registration code, no letter O). In order not to input the wrong serial No., you'd better copy and paste the registration code. Please contact our livechat service or support center if neither way works.
The subscription renewal cost is the same as the 1-Year license you bought last year. For example, you bought the 1-year license at $39.95 last year, then the renewal cost this year is $39.95 too.
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